Each bin requires its own permit and you have to fill out 1 form per bin/permit required.  Each permit has a unique reference number and so only 1 permit can be purchased per submission. 

Once purchased permits cannot be cancelled. 

There is no limit to the amount of bins per property but each bin will only be emptied if a permit has been purchased per bin.

If you require more than 1 garden waste bin you will be charged for the number of bins required at a cost of £40 per bin.  A sticker for each bin permit ordered will be delivered for you to attach to each bin.

If you move house, you can take your permit with you to your new address as long as it is within East Ayrshire. You will be asked to remove the permit sticker from the bin, inform us that you’re moving and provide us with your new address. The permit will then be re-issued to your new address with the old address being removed from the system.

Please contact us by emailing waste@east-ayrshire.gov.uk or calling 01563 554400 and select option for Waste. 

The service will continue to operate every four weeks throughout the year from February to November. Collection dates will be advertised on this website and displayed on the collection calendars.

All residents, regardless of age or ability will be required to pay the charge if they wish to use the garden waste collection service.

Residents are encouraged to have registered for the service before the start of collections in March to ensure that they receive the maximum number of collections throughout the year. Residents who sign up for the service after collections start in March will have to pay the full annual charge but will only receive collections once payment has been made and based on the next four weekly collection date for that property.

Householders will be asked to make an annual payment either online or by telephone. 

We have no plans to introduce rolling year charging, and residents will be required to pay the annual charge for the full year regardless of when they join the service.

The £40 payment entitles residents to four-weekly collections from February to November this year.  View your recycling calendar.

The charge for a garden waste permit is £40 per year per bin.

Registering your Residents Recycling Permit

Registering your Council Tax and Rent accounts

• Your Name
  If there is more than one person registered at your address, we only need your name.  For example, if the liable account holders are registered as “John & Jane Smith”, we only need your name, ie. ‘John Smith’ or ‘Jane Smith’. 
• Using Titles
  Do not use your title, ie. ‘Mr John Smith’ should be entered as ‘John Smith’.
• Using Initials
  You may have registered your council tax account with your initials only, ie. ‘J Smith’.  Check your council tax bill to see how you are registered and use initials if necessary.
• Using Punctuation
  Punctuation is not required, ie. ‘John J. Smith’ should be entered as ‘John J Smith’.  The only exception would be hyphenated names, ie. ‘John Taylor-Smith’
• Middle Names
  If you registered your account with your middle name, it would normally be your full name, ie. ‘John James Smith’ but occasionally this may have been shortened to ‘John J Smith’.  Check your council tax bill to see how you are registered and use initials if necessary.

Verifying your Payment Details

• Last Payment Amount
  Do not use the £ sign in the amount.
• Last Payment Date
  Occasionally the payment date shown on your account may differ due to weekends or bank holidays.
• Payment Method
  If you pay in several ways, always use the latest method of payment you used.
• Rent Charge
  This is the full rent charge before any reduction for housing benefit, remember this changes each April.
• No Payment Made?
  If this is a new account then you need to start making payments before you can verify online.

Yes, absolutely. The new system will encourage residents to recycle more effectively and help you to sort out your waste streams before you arrive at the site.

You now need to have registered for a Residents Recycling Permit to gain access to our recycling centres.

Once you have your permit and have registered your vehicle, you don’t need to bring ID with you.

Yes.  You can use a laptop, tablet or mobile device to sign up.

You will need the following details, your council tax reference can be found on your council tax annual bill:

• Postal address
• Council Tax reference
• Car registration

Once registered you will no longer have to bring Identification (ID) when accessing your local recycling centre. Access will be granted electronically making the process easier as you won’t need to remember to bring ID with you and all your details will be checked automatically upon arrival.

The Residents Recycling Permit is being implemented to improve the way in which East Ayrshire Council residents can access their local Household Waste Recycling Centres and to help improve efficiencies with recycling.

This new system will also ensure that your financial input to East Ayrshire Council is being spent in the correct way by stopping residents from outside of East Ayrshire from using your facility. It will also combat commercial abuse of the sites.  

Bookings are currently mandatory for all vehicles. 

If you are using a van, hire vehicle or trailer you will still need to make a booking to access your local recycling centre.

No. A paper permit will not be issued. Your online customer account will contain details of your permit and staff at the recycling centre will check the status of your permit using your registration number.

You can use the recycling centre to dispose of your household waste and recycling.

We are making change to help improve efficiencies with recycling and to ensure that only residents of East Ayrshire can us the recycling centre.

Your registration will be checked upon your arrival at the recycling centre and is used to verify that you are an East Ayrshire permit holder.

When you first provide your car registration, this is validated against the DVSA database.

Your council tax details are used to verify that you are an East Ayrshire resident as permits are only available to East Ayrshire residents.

You need to register for an online customer account and provide your council tax account details.  These details are used to verify that you are an East Ayrshire resident.

You then need to add any vehicles by providing your vehicle registration(s) up to a maximum of 2 on your permit.

Your vehicle registration will be used to grant your access to your recycling centre.

Your local recycling centres are located at Western Road, Kilmarnock and Garlaff near Cumnock. 

Find out more

You should ensure that the email address you entered was registered with the platform.

You should also check whether the email has been sent to your spam / junk email folders.

The timing and date will be confirmed to you.

Whilst every effort will be made to accommodate the timing requested for the presentation, this will depend upon the availability of the Provost and Local Councillor.

The application should be submitted at least four weeks prior to the date of the birthday with a copy of the individual's birth certificate.

Yes you are able to request this but they will only be able to attend if they are available.

Where possible, skips should be located on your private property such as a driveway or garden.  If this is not possible and you need to put the skip on the road, we will arrange a skip hire permit for you.

 

It can take up to three days to get this permit costs £47.36 excluding VAT and is valid for 14 days.

 

If you need us to empty and return the skip during the agree hire period, we will apply a second charge. 

 

Skips are available all year round.

 

Please note that skips cannot be collected on a Saturday or Sunday.

The following items should not be placed in your skip:

Hazardous Waste

Cinical waste

Fridges / freezers

Gas canisters

Asbestos

We normally provide a secen day hire, although a longer rental period can be arranged.

Skips are available all year round. 

Please note skips cannot be collected on a Saturday or a Sunday.

8 cubic yard skips are available.

If you need your skip to be emptied and returned to you during the agreed hire period, a second charge will be applied.

Skips are available all year round.

Please note skips cannot be collected on a Saturday or a Sunday.

You can reset your own password.

Log into your account at Our East Ayrshire.

Your username is displayed in the top right hand corner

Select forgot my password.

Enter your email address and you will be emailed a link to reset your password.  

Password must not contain the characters %, ?, # or & and must contain at least one lowercase letter, one uppercase letter, one number and be 9 characters in length. 

To create a customer account, click register and then enter your email address and a password.

You will then be sent a link to activate your account, once received simply log back in, create your profile and your details will then be stored.

Our East Ayrshire is an online customer portal available 24/7.

It provides access to a range of council services.

If you create an account, you can access your council tax and or rent account online.

Creating an account allows you to save your contact details.

You can register to access your council accounts including rent and council tax.

 

You can report fly tipping, PEST control issues, abandoned vehicle, consumer complaints. 

 

You can request 100th birthday celebration, anniversaries, skip hire and repairs.

 

You can contact us with any questions you have.

 

We are continuing to add new services to the Our East Ayrshire portal, including the following:

• Applying for jobs
• Apply for licences
• Request a birth, death, marriage and civil partnership certificates
• Apply or renew a clothing grant and free school meals
• Make a payment
• Recycling calendar request
• Report a waste problem
• Report a roads, lighting or traffic fault
• Residents Recycling Permit
• How to provide social care feedback